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Reservation Policies

Pavones has no post offices … options to send payments are limited. No credit cards are accepted on rental houses.

Having this in mind, reservations can be made by phone or e-mail. Within 10 days of reservation, 50% of the payment must be sent in the form of International Wire Transfer to our Banco Nacional account in Costa Rica (instructions will be given at the time we confirm your reservation) or via PayPal.

There is an added onetime fee of $25 for receiving international bank wire transfers and a 6% commission for PayPal transactions.

A confirmation will be sent to the client by e-mail upon receipt of funds. No refunds of deposits are given. The remaining 50% must be paid in cash at check-in. No refunds will be given for unused portions of your stay.

Prepayment option is available for those who prefer to have a secure place on arrival; however, you can also «take a chance» and work with the «first come, first serve» policy. Best of luck! If surf is up, there is a good chance you will be sleeping in your car.

Do yourself a big favor … avoid driving at night!!!!

Check-In Policy:

Please check in at the Pavones Best Rental office between 12:00noon and 5 p.m. on your day of arrival. If by any reason you are planning to arrive later, you must let us know because we may have to make other arrangements to greet you on your arrival or give you directions in advance on how to arrive to your Rental Home. If you are excessively late, beyond the time you state you will be here, penalties may apply.


Our office is located 30 minute away, driving time, from the town of Pavones, as well as our office. Due to logistic, we need your cooperation in order to make the check in process a smooth one. Thanks in advance!

Check-Out Policy:

We will either visit you on your departure date or have the caretaker collect your keys from you, as well as to make sure the house is left in the same order as the day when you checked in.

You are responsible for any damages to the house or lost keys. To replace keys requires we go an hour and a half out of town. Lost key is $25.00

Check out time is 12:00 noon.